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FAQs

Become a Designer

Are you a talented furniture designer with a passion for creativity and an eye for design? If so, Sketch & Hewn would love to hear from you! We’re always on the lookout for passionate and skilled designers to join our team. Our designers work hand-in-hand with our team to create furniture and decor that is both beautiful and functional, using only the finest materials. 

If you’re interested in becoming a Sketch & Hewn designer, head over to our application page to learn more about how to apply. We can’t wait to see what you can bring to our team! So don’t wait, fill out our application and take the first step towards partnering in designing beautiful and functional furniture with Sketch & Hewn.

Shipping & Delivery

Sketch and Hewn includes Standard product delivery with all product orders.  Standard product delivery will include the product being placed at the first “dry” location as accessible by the delivery driver.  If a covered dry area is not available, the driver will place the product in the best location possible to protect your product purchase. 

Optional White Glove Delivery is available with all products in Sketch and Hewn.  This service will include delivery of the product into the room of your choice, removal of all packaging materials, and assembly as needed to make sure your purchase is ready to use immediately.

Lead Times

Lead Times will vary on product throughout Sketch and Hewn.  There are a few factors that will dictate lead times on products.  These factors will include whether the product is on “pre-order”, if the product is a newer release, or if the product is an established product line within the Sketch and Hewn.  Lead times may also vary depending on the various US manufacturing partners we are working with to bring the product to market.  Please check the individual lead times listed on each product page when placing your order.

Made in the USA - Our Lifetime Warranty

While other brands might advertise that they offer a “Lifetime Warranty,” did you know that the typical lifetime warranty in the furniture industry only lasts 7 years? That doesn’t sit right with us. It never has. We build furniture that will last a lifetime and our warranty backs it up!

Sketch & Hewn warrants all of its products to be free from defects in material and workmanship found during normal usage for the warranty periods detailed below. This warranty does not apply to ordinary wear such as scratched surfaces or products that are installed or used improperly.

Metal Storage – 23 years, Laminate Products – 23 years, Veneer – 15 years, Steel Components – 23 years, Butcher Block tops – 23 years, Height Adjustable Columns – 10 years,* Electronic Control units – 3 years,*

Exchanges & Returns

At Sketch & Hewn, we strive to provide our customers with high-quality custom-made furniture that meets their unique needs and style preferences. However, we understand that sometimes things don’t work out as planned. That’s why we offer a flexible return/exchange policy that allows our customers to request a return or exchange within a reasonable timeframe. 

If you are not satisfied with your purchase, please contact us within 30 days of receipt to initiate a return or exchange. Please note that returned items must be in new and unused condition, and must be returned in their original packaging. 

Please keep in mind that due to the custom nature of our furniture, a 20% restocking fee may be applied to returned items. Additionally, return shipping costs will be the responsibility of the customer. 

We want our customers to be completely satisfied with their purchase, and we will work with you to find a solution that meets your needs. If you have any questions about our return/exchange policy, please don’t hesitate to contact us.

About s&H

Sketch & Hewn was born out of our passion for high-design, unique furniture for the home and small office. We believe that expertly crafted furniture, imagined by world-class designers, should be accessible to everyone. Sketch & Hewn provides a platform for designers to bring their creations to market faster than any other company. By leveraging innovations in ecommerce, we’re able to cut out the middle-man and connect incredible designers with more people than ever. We believe in empowering individuality and our mission is to be the premier platform for furniture, connecting designers, craftsmanship, and consumers. The name Sketch & Hewn represents the place where design meets craft, where ideas are sketched out and brought to life through the art of woodworking. It’s a name that reflects our commitment to quality and our dedication to making beautiful, functional furniture available to all.

Samples

At Sketch & Hewn, we understand that choosing the perfect color for your custom-made furniture can be a challenging task. That’s why we offer color samples to our customers, allowing them to see and touch the materials before making a final decision. Our color samples are available for most of our furniture options, including wood finishes, and metal finishes. We provide a range of samples for each material so that our customers can see the subtle differences in color and texture. This allows our customers to select the perfect color and material that complements their space and personal style.

We take pride in our commitment to quality and want our customers to be confident in their purchase. Our color samples are just one way we strive to provide exceptional customer service and ensure complete customer satisfaction. If you would like to request color samples or have any questions about our products or services, please visit our contact page to get in touch with us today.

Bulk Pricing

At Sketch & Hewn, we understand that many of our customers may be ordering furniture for a commercial space, such as an office, hotel, or restaurant. That’s why we offer bulk pricing on orders of 5 or more pieces. This allows our customers to receive a discounted rate for their larger orders, making it more cost-effective to furnish their space with custom-made, high-quality furniture. Our bulk pricing is designed to make it easy and affordable for our customers to create a cohesive look throughout their space with our custom-made furniture. Whether you’re looking to furnish a single room or an entire building, our team will work with you to create a tailored solution that meets your specific needs and budget. We take pride in offering exceptional craftsmanship and attention to detail in every piece of furniture we create. Our bulk pricing is just one way we strive to provide the best possible value to our customers. Contact us today to learn more about our bulk pricing options and how we can help bring your furniture vision to life.

Payment options

Sketch and Hewn provides proven and trusted payment portals on our site so that you never have to worry about your financial information and the safety of your transactions.  Sketch and Hewn provides the ability to pay through our standard payment portal and also provides a payment option through our partnership with Affirm.

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Monday - Friday 9 to 5

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